Privacy Policy Goodguidealgarve.com
July 2025
Goodguidealgarve.com considers careful handling of personal data of utmost importance. Personal data is carefully processed and secured. When processing, we adhere to the requirements of the General Data Protection Regulation.
In this Privacy Statement, we explain what personal data we collect and use, and for what purpose. We encourage you to read this Privacy Statement carefully.
Goodguidealgarve.com, located at Rua Matilde Rosa Araújo Nº 3, 8700-275 Olhão in Portugal, is responsible for the processing of personal data as reflected in this Privacy Statement.
1.Information You Provide Us
We collect information that you provide us, including your account and profile information, content you submit or post to our Platform, your requests to expose businesses’ information, your communications, and information you provide to us as part of surveys and contests.
Account or Profile Information. When you use our Platform, we collect information you provide us, like your name, email address, languages, time in Portugal, gender, age, profile information. If you are a medical specialist or a business, you may also provide us information related to your services, including a business name, description, phone number, and areas of service. And in some cases also copies of identification cards, proof of business ownership, tax numbers and other business documentation as needed to verify your identity.
Content You Submit. We collect information and content that you submit, share, or create across our Platform. This includes information and content submitted, shared, or created, including but not limited to your company information, profile picture, reviews, messages, comments, searches, photos.
Communications. When you communicate with us (via email, phone, through our Platform, through our chatbots, or otherwise) we may record, monitor, collect, and use details about you and your communications (including call time and call duration). We will provide you notice or obtain your consent in accordance with applicable law before recording or monitoring any of these calls.
Surveys. If you participate in our surveys, we will collect the information you provide to us.
2. Your Choices and Rights
Access to Information. You can ask us to confirm if we are processing your personal information, provide you with details about our processing, and access much of the information you have provided us by contacting us through the Contact Us section.
Correct Your Information. You can update your information by contacting us through the Contact Us section, or if you are a business, you may manage your business details on the dedicated pages on our Platform.
Delete Your Information. To request permanent deletion of your personal information, please contact us as described in the Contact Us section or send us an email.
Right for anonymous reviews. When you provide a review about a business, you may ask us to not share any of your details, in that case, we will not publish your first name and municipality of residence on the website, however we will keep internal records for the sake of business operation.
Cookie Preferences. You may opt-out of certain cookies set via the Platform by using our cookie consent tool that’s available on the Platform.
Complaints. If you would like to raise a concern about our use of your information, please contact us first as described in the Contact Us section. We respond to all requests we receive from individuals wishing to exercise their data protection or privacy rights in accordance with applicable privacy and data protection laws. Please note, we may also ask you to verify your identity in order to help us respond to your request securely and efficiently.
3.For what purpose and on what basis we process personal data
We use the personal information we collect to provide support, and personalize our Platform and to communicate with you about our Platform (on and off our Platform). The ways we do this include the following:
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- to contact you, in accordance with our Terms of use, to send you important information and to contact you in order to collect reviews and feedback about the site and about service providers (professionals) you have used that you found on our Platform.
- to provide and improve our Platform and its features and functionality, including to learn which features are missing or need to be improved.
- to evaluate use of our Platform for our business purposes and to provide and improve our products and services, including learning which categories need to be added or enriched with more content and Businesses.
- to personalize your experience, such as tailoring the content and information made available to you and our support services;
- to display relevant or targeted advertising (on our Platform and third-party sites) for us and other businesses and to evaluate the success of such advertising;
- to provide feedback to Businesses on our Platform;
- to communicate with you as described in our agreements with you (for example, our Terms of use) or this Privacy Policy;
- to maintain a quality experience for our business purposes or legal reasons, including to filter for spam and communications that violate our agreements;
- to enforce compliance with our agreements with you and applicable law; to comply with our legal obligations;
- to award badges and similar designations and if you decide to participate, to administer surveys or promotions.
4. How long we keep personal data
Goodguidealgarve.com will keep your personal data no longer than strictly necessary to fulfil the purposes for which your data is collected. In general, we keep personal data of our website visitors for 12 months.
5. Automatically Collected Information
Each time you access the Platform, information is sent to our server by your Internet browser or app and stored in our log files. We collect information about your use of our Platform, including your search activity, the pages you view, the date and time of your visit. We also collect information that your device provides to us in connection with your use of our Platform, such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, and requested and referring URLs.
6. Cookies and Similar Technologies
We use cookies and similar technologies in connection with your use of our Platform to collect information related to what you see and interact with on our Platform and other Platform access and use.
7. Children
Our Platform is intended for general audiences and is not directed to children under 18. We do not knowingly collect personal information from children under 18. In the event that we learn that we have collected personal information from a child under age 18, we will take reasonable steps to delete that information. If you become aware or believe that a child has provided us with personal information, please contact us as provided in the Contact Us section.
8. View, modify or delete data
You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account in the member site. You also have the right to withdraw your possible consent for data processing or object to the processing of your personal data by our company and you have the right to data portability. This means you can submit a request to us to send the personal data we have on you in a computer file to you or another organisation named by you. To make sure that the request for inspection is made by you, we ask you to send a copy of your proof of identity along with the request. If you are not satisfied with the response you receive, you can take your complaint to the relevant regulator.
